Write to the team
Questions about a lot, an open inquiry, or an institutional order? Send a note and the appropriate desk will respond within two business days. Use the form below, or reach us directly.
Email — support@retrotidescience.com
Hours — Monday to Friday, 09:00–17:00 ET
Institutional & bulk inquiries
Universities, contract labs, and qualified institutional buyers can ask about bulk lots and reservations through the same desk. Note your institution and the compounds you are sourcing, and we will route your message to the right place.
Returns desk
Because research materials require chain-of-custody, returns are limited to misshipped lots and vials damaged in transit, reported within 72 hours of delivery. Chain-of-custody claims are reviewed within five business days. See the Refund and Returns Policy for the full procedure.